Skip to main content

"An unexpected error has occurred" is displayed when checking out certain studies

Written by Gemma
Updated over 5 months ago

Issue

We have seen for studies with many versions checked in, that a system exception pop-up is displayed stating "An unexpected error has occurred". Clicking "OK" will close the pop-up and allow the user to continue working. However, this message will be displayed when checking out / in the study.

Resolution

We can increase a JSON file size limit which will resolve this issue. Please reach out to [email protected] for assistance with increasing this limit with a configuration script.

Related Articles
Time-out errors on the batch maintenance screen caused by slow loading performance
Special Characters in Study fields cause study validation error and cannot be removed
Study cannot be checked in and error message "Object reference not set to an instance of an object" is displayed when empty Secondary ID is added
Compliance Event displays an error due to missing data even after the data has been entered and the study is checked in
"Unique Study Id Changed" warning message doesn't display when study is saved before check in.
Did this answer your question?